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Squamish Excellence Frontline Communications (Daytime)
May 9 @ 9:30 am - 12:00 pm
Squamish businesses are fierce and tough, but there are skills out there that can give you and your team the competitive advantage.
This interactive training will empower you and team with actionable, easy to recall techniques to become more effective communicators.
FRONTLINE COMMUNICATION skills workshop overview:
-How being a good H.O.S.T sets the foundation for how Squamish Businesses will succeed
-Reputation and brand: Understanding the advantage and/or damage potential you can impact
-Mirroring communication styles- how to quickly assess and adjust in the moment
-Listening Skills: How to use active listening as a customer service strategy
-Reading non-verbal cues and tone: becoming more effective at both powerful questions: When to use them and how they help in communication
Investment: $35 per person (session is open to all Squamish Businesses)